Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How do I place an order?

  • To place an order, simply browse our products and click "Add to Cart" for the items you wish to purchase. Once you're ready to checkout, follow the prompts to enter your shipping and payment information.

2. What payment methods do you accept?

  • We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payments.

3. Can I modify or cancel my order after it's been placed?

  • Unfortunately, once an order is placed, we are unable to make changes or cancel it. Please double-check your order before completing the checkout process.

4. How long will it take to receive my order?

  • Shipping times vary based on your location and the shipping method chosen at checkout. Please refer to our Shipping Policy for detailed information.

5. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Additional customs fees may apply. Please refer to our Shipping Policy for more details.

6. What is your return/exchange policy?

  • We accept returns/exchanges within 30 days of the purchase date for unused and undamaged items. For more information, please refer to our Returns & Exchanges Policy.

7. How can I track my order?

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery.

8. What if my item arrives damaged or is lost in transit?

  • If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery so that we can assist you promptly. For more information, please refer to our Shipping Policy.

9. Do you offer gift wrapping or personalized messages?

  • Currently, we do not offer gift wrapping services. However, you can include a personalized message during the checkout process.

10. How can I get in touch with your customer service team?

  • You can reach our customer service team via email at sameerrustam169@gmail.com¬†or through our Contact Us page.