1. Shipping Policy

a. Processing Time:

  • Orders are typically processed within 1-2 business days.
  • Customized or made-to-order items may have longer processing times.

b. Shipping Methods:

  • We offer various shipping options including standard, expedited, and overnight delivery.
  • Shipping costs and estimated delivery times will be provided at checkout.

c. International Shipping:

  • We offer international shipping to select countries. Additional customs fees may apply.

d. Tracking Orders:

  • Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

e. Lost or Damaged Items:

  • In the event that your order is lost or arrives damaged, please contact us within 7 days of delivery.

2. Returns & Exchanges

a. Eligibility:

  • To be eligible for a return or exchange, items must be unused and in the same condition as received.

b. Time Frame:

  • Returns/exchanges must be requested within 30 days of the purchase date.

c. Process:

  • Please contact our customer service team to initiate the return/exchange process.
  • Once approved, instructions for shipping the item back will be provided.

d. Refunds:

  • Refunds will be processed within 7 business days after receiving the returned item.

e. Exceptions:

  • Certain items, such as personalized or custom-made products, may not be eligible for return or exchange.

3. Privacy Policy

a. Information Collected:

  • We collect personal information for order processing and communication purposes only.

b. Security:

  • Your information is stored securely and will not be shared with third parties.

c. Marketing Communication:

  • With your consent, we may send promotional emails about new products, special offers, or other updates.

d. Cookies:

  • Our website uses cookies to enhance your browsing experience. You can adjust cookie settings in your browser.

4. Terms of Service

a. Intellectual Property:

  • All content on this website is protected by copyright and may not be used without permission.

b. Governing Law:

  • These policies are governed by and construed in accordance with the laws of [Jurisdiction].

c. Changes to Policies:

  • We reserve the right to update or modify these policies at any time without prior notice.