1. Shipping Policy
a. Processing Time:
- Orders are typically processed within 1-2 business days.
- Customized or made-to-order items may have longer processing times.
b. Shipping Methods:
- We offer various shipping options including standard, expedited, and overnight delivery.
- Shipping costs and estimated delivery times will be provided at checkout.
c. International Shipping:
- We offer international shipping to select countries. Additional customs fees may apply.
d. Tracking Orders:
- Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
e. Lost or Damaged Items:
- In the event that your order is lost or arrives damaged, please contact us within 7 days of delivery.
2. Returns & Exchanges
- To be eligible for a return or exchange, items must be unused and in the same condition as received.
b. Time Frame:
- Returns/exchanges must be requested within 30 days of the purchase date.
- Please contact our customer service team to initiate the return/exchange process.
- Once approved, instructions for shipping the item back will be provided.
- Refunds will be processed within 7 business days after receiving the returned item.
- Certain items, such as personalized or custom-made products, may not be eligible for return or exchange.
a. Information Collected:
- We collect personal information for order processing and communication purposes only.
- Your information is stored securely and will not be shared with third parties.
c. Marketing Communication:
- With your consent, we may send promotional emails about new products, special offers, or other updates.
4. Terms of Service
a. Intellectual Property:
- All content on this website is protected by copyright and may not be used without permission.
b. Governing Law:
- These policies are governed by and construed in accordance with the laws of [Jurisdiction].
c. Changes to Policies:
- We reserve the right to update or modify these policies at any time without prior notice.